TERMS & CONDITIONS

These Terms govern access to Tavilora.com and all purchases made through the website. “We,” “us,” and “our” refer to the website operator; “you” and “your” refer to visitors and customers.

Using the website or submitting an order means that you accept these Terms.

1. Use of the Website

You may use the website only for lawful personal shopping purposes.

You must not:

• Interfere with the website or its security.

• Attempt to access restricted systems or information.

• Introduce malicious software.

• Use false information or another person’s identity.

• Collect website or customer information without authorization.

• Use our content for unauthorized commercial activity.

We may restrict access where misuse, fraud, or unlawful conduct is suspected.

2. Product Presentation

We make reasonable efforts to provide accurate descriptions, images, prices, specifications, and measurements.

However, actual colors may vary because of screen settings or photography. Product appearance, packaging, measurements, or minor details may also vary between production batches.

Customers should review all available product information before ordering.

3. Order Acceptance

An order confirmation confirms that we have received your request. It does not always mean that the order has been finally accepted.

An order may be refused or cancelled when:

• Payment cannot be verified.

• The product is unavailable.

• The shipping address cannot be served.

• Product or pricing information contains an obvious error.

• The order appears fraudulent or intended for unauthorized resale.

• Completing the order would violate applicable law.

A cancelled paid order will be refunded to the original payment method.

4. Prices and Promotions

Prices may change without prior notice. The amount shown during checkout applies to that transaction unless there is an obvious error.

Discount codes and promotions may have expiration dates, quantity limits, minimum order requirements, or product restrictions. Unless stated otherwise, promotional offers cannot be combined or applied after an order has been completed.

5. Payment

Customers must provide accurate and authorized payment information. Payment processing is subject to approval by the relevant payment provider.

Additional bank fees or currency conversion charges are the responsibility of the customer.

6. Delivery

Delivery dates are estimates. Delays caused by carriers, customs authorities, weather, public holidays, or other circumstances outside our reasonable control do not automatically create a right to compensation.

The customer is responsible for providing an accurate shipping address and paying applicable import charges unless otherwise stated at checkout.

7. Returns and Refunds

Return eligibility, time limits, return costs, and refund procedures are explained in our Return Policy.

Mandatory rights granted by applicable consumer law remain unaffected.

8. Ownership of Website Content

Website text, layouts, graphics, logos, photographs, videos, icons, and other original material are owned by or licensed to us.

No content may be copied, republished, distributed, sold, modified, or commercially exploited without written permission.

9. Customer Content

If you submit a review, comment, photograph, or other content, you confirm that it is truthful, lawful, and does not violate another person’s rights.

You grant us permission to use and display submitted content in connection with operating and promoting the website. Personal information remains subject to our Privacy Policy.

10. External Services

The website may rely on or link to third-party services, including payment providers, shipping carriers, analytics platforms, and social networks.

Those services operate under their own terms and policies. We are not responsible for services or websites that we do not control.

11. Availability and Changes

We may modify products, prices, website features, or these Terms when reasonably necessary.

We do not guarantee that every product or website function will remain continuously available.

12. Liability

To the maximum extent permitted by law, we are not responsible for indirect, incidental, or consequential losses arising from website use, delivery delays, or improper use of a product.

Nothing in these Terms excludes liability or consumer protections that cannot legally be limited.

13. Severability

If any part of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply.

14. Applicable Law

These Terms are governed by the laws applicable to the jurisdiction in which the website operator is legally registered, while preserving any mandatory protections available to consumers in their place of residence.

15. Questions

Questions concerning these Terms may be sent to support@tavilora.com.