RETURN POLICY

This return policy covers eligible purchases made on Tavilora.com. Within this policy, “we,” “us,” and “our” mean the operator of the website.

Return Window

A return request must be submitted within 30 days after the package is marked as delivered.

Sending a package back without contacting us first does not constitute an approved return.

Basic Return Requirements

A returned item must be:

Unused, unworn, and unwashed.
In resalable condition.
Free from stains, odors, damage, or alterations.
Returned with its original packaging, tags, accessories, and instructions, where supplied.
Accompanied by valid proof of purchase.

We may refuse a return or reduce the refund if the item shows signs of use or is incomplete.

Starting a Return

Email support@tavilora.com and include:

Your order number.
The product you want to return.
The reason for the request.
Photographs or videos if there is a product problem.

Once the request has been reviewed, we will provide the correct return address and further instructions.

The return address may be different from the address printed on the delivery parcel. Please do not return products to the original sender’s address unless instructed to do so.

Who Pays for Return Shipping?

If the return is requested because the customer changed their mind, selected the wrong option, or no longer wants the product, the customer is responsible for return shipping.

If we confirm that the item arrived damaged, defective, or different from what was ordered, we will offer an appropriate solution and cover reasonable return costs when a physical return is required.

Products That Cannot Be Returned

Unless faulty or otherwise required by law, returns are not accepted for:

Personalized or custom-made products.
Gift cards.
Downloadable or digital products.
Perishable goods.
Hygiene-sensitive products after their protective seal has been opened.
Products marked “Final Sale” or “Non-Returnable.”
Products damaged through misuse, neglect, or unauthorized modification.

Damaged, Defective, or Incorrect Orders

Please inspect the package soon after delivery.

If there is a problem, contact us promptly with photographs showing the complete item, the specific issue, the packaging, and the shipping label.

Depending on the circumstances, the available resolution may include:

A replacement.
A partial refund.
A full refund.
Another reasonable solution agreed with the customer.

Refund Review

Returned products are inspected after arrival. If approved, the refund will be issued to the original payment method.

Although we process approved refunds promptly, the customer’s bank may require 5–10 business days to display the funds.

Original shipping costs are normally non-refundable unless the return results from our error or applicable law requires otherwise.

Exchanges

Direct exchanges are not guaranteed because availability may change. In many cases, the simplest option is to return the eligible product and place a new order.

Order Cancellation

Contact us as soon as possible if you need to cancel an order. We may cancel it before processing is completed, but cancellation cannot be guaranteed once packing or shipment has begun.

This policy does not limit any consumer rights that cannot legally be excluded.