SHIPPING POLICY

This policy explains how orders placed on Tavilora.com are prepared and delivered. The terms “we,” “us,” and “our” refer to the operator of the website.

The Delivery Process

An order normally passes through three stages:

Payment confirmation: The payment provider authorizes the transaction.
Order preparation: The products are checked, packed, and transferred to the carrier.
Delivery: The carrier transports the package to the delivery address.

Processing Time

Most orders are prepared and shipped within 1–3 business days. Weekends and public holidays are not counted as business days.

Processing may take longer during sales, holidays, periods of high demand, or when additional order verification is required.

Estimated Shipping Time

Standard delivery usually takes approximately 7–15 business days after dispatch.

This is an estimate, not a guaranteed arrival date. Customs checks, carrier delays, weather, local postal conditions, or other events outside our control may affect delivery.

Shipping Charges

Available shipping methods and charges are shown during checkout. Customers can review the total cost before completing payment.

Any free-shipping offer applies only when the conditions displayed on the website have been met.

Tracking an Order

When tracking is available, we will send the tracking number after dispatch. Tracking may take 2–5 business days to show its first update.

Customers can check their shipment at:

https://www.17track.net/en

Copy the tracking number from the shipping confirmation email and enter it on the tracking website.

Separate Shipments

Products from the same order may occasionally be delivered in separate packages. This can occur when products are prepared at different fulfillment locations.

Separate packages may arrive on different days and have different tracking numbers.

Delivery Address

Customers must provide a complete and accurate delivery address.

If you notice an error, contact us immediately. We will try to update the address, but changes cannot be guaranteed once processing or shipping has begun.

Additional shipping costs caused by an incorrect address, refusal of delivery, or failure to collect a package may be charged to the customer.

Duties and Taxes

International packages may be subject to customs duties, import taxes, brokerage charges, or local processing fees.

Unless checkout specifically states that these fees are included, they are the customer’s responsibility.

Delays, Loss, or Damage

If tracking has not updated for several days, please allow additional time before contacting us. Carrier scans are sometimes delayed.

For a package that appears lost, damaged, or incorrectly delivered, email support@tavilora.com with the order number and any available photographs. We will review the information and assist with the carrier investigation.